FAQ | General. Shipping. Tracking. Returns.
Questions?
We Have The Answers.
Q: How much is shipping?
A: We offer FREE Express Delivery to the USA .
A: We offer FREE Express Delivery to the USA .
Q: How long does shipping take?
A: All orders are shipped within 1-3 business days.
- USA orders: Delivered within 3-7 days.
Q: Where is my order?
A: You can track your order here: [TRACK MY ORDER] using the tracking number sent to you via email.
A: You can track your order here: [TRACK MY ORDER] using the tracking number sent to you via email.
Q: What is my tracking number?
A: Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. If you haven’t received your tracking number 5 days after placing your order, please contact support at support@glowifect.com.
Q: I've lost my tracking number. What can I do?
A: Simply contact us at support@glowifect.com with your full name and mailing address, and we will resend your tracking number.
Q: How can I make changes to my order?
A: If you need to make changes to your order, please contact us within 12 hours of placing the order. We can update:
- Your delivery details
- Your name
- Your email
- Your phone number
Q: How can I cancel my order?
A: You must contact us within 12 hours to cancel your order. Please note, we cannot cancel your order once it has already been shipped.
Q: What is your return policy?
A: Please see our Refund and Return Policy by clicking on this link: [Return Policy].
Q: Who do I contact if there's something wrong with my order?
A: If there’s an issue with your order, let us know right away! Describe the problem and send any available photos to support@glowifect.com.
- Contact Us If we still haven’t managed to answer your question, please feel free to contact us at support@glowifect.com and we’ll get back to you within 24 hours!